Seafarer certificates disrupted by computer virus
Computer virus infection leads to disruption and delay in issuance of seafarers’ certificates: SAMSA
SOUTH AFRICA: Delays of up to six weeks for the issuance of seafarer certificates can be expected following the infection of the South African Maritime Safety Authority’s computer systems.
The announcement in the form of a Marine Notice (MIN 05-21), published in SAMSA’s website on Tuesday morning revealed that: “SAMSA was exposed to a computer virus in April 2021, necessitating SAMSA to implement precautionary measures by disconnecting its network servers to prevent the virus from infecting all systems. SAMSA’s ICT department is conducting a full health assessment on all servers, operating software and hardware.
“At this point, no personal data was compromised, and SAMSA is continuing to investigate the incident in collaboration with law enforcement agencies.”
Due to the challenge related to systems restoration, SAMSA said: “Seafarers should expect delays in the issuing of any seafarer verifications, documentation and certificates of competence while the system is being repaired. Once the system is fully operational, seafarers (will) continue to experience delays with all certification related services for approximately 4-6 weeks while SAMSA implements extra-ordinary measures to clear the backlog and implement measures to improve services.
SAMSA has urged seafarers to continue to engage with their local office for applications for oral assessments.
Any interim certificates for Small Vessel Skippers Certificates of Competence that have expired in the last 3 months or any Small Vessel Certificate of Competence expiring within the next 4 weeks, may be extended up and until 31 August 2021 while SAMSA’s certification unit clears the backlog.
In the event of certification related issues, seafarers currently serving on foreign going vessels should provide full details of the assistance needed and should submit a request to firstname.lastname@example.org and in the event of any seafarer welfare challenges resulting from this delay, seafarers can contact: email@example.com
According to the statement, vessel surveys and other services have not been affected by the compromised computer system.